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SEBI has informed about new measures with respect to its Investor grievance redress mechanism. Effective from August 1, 2018, following procedure shall be followed for filing and redressal of investor grievances using SCORES:

• Investors who wish to lodge a complaint on SCORES will have to register themselves on www.scores.gov.in Upon successful registration, a unique user ID and a password shall be communicated to the investor through an acknowledgement email / SMS.

• An investor shall use login credentials for lodging complaint on SCORES.

• The complaint shall be forwarded to the entity concerned for resolution. The entity is required to redress the grievance within 30 days, failing which the complaint shall be registered in SCORES.

With effect from April 14, 2018, NSDL has enhanced its SMS Alert facility whereby clients will receive SMS alerts in respect of following events pertaining to instruction submitted for the purpose of acquisition of shares by the company pursuant to Tender-Offers through stock exchange mechanism:

• Blocking of shares in the demat account of the client

• Debit of shares from the demat account of the client

Reference: NSDL Circular No. NSDL/POLICY/2018/0022 dated April 17, 2018, available on www.nsdl.co.in

To address the issues of the Clients/ investors to lodge grievances against a listed company/ intermediary registered with SEBI, w.e.f. July 1, 2018, Participants will provide link to SCORES portal on their website from where the clients view details of their demat account.

Reference: NSDL Circular No. NSDL/POLICY/2018/0024 dated April 23, 2018, available on NSDL website www.nsdl.co.in

NSDL has launched an online facility for demat account holders to update their Aadhaar number in their demat accounts. This facility is available at https://aadhaar.nsdl.com/AdhaarSeeding/

Reference: NSDL Circular No. NSDL/POLICY/2018/0015 dated March 14, 2018, available on NSDL website www.nsdl.co.in

Following Participant has been admitted as Participant of NSDL and made operational during April 2018 -

This takes the total number of Participants to 277 and the total number of operational DPM set-ups to 355.

During April 2018, one more Participant has subscribed to the SPEED-e facility namely

• Drishti Shares & Investments Private Limited (DP ID IN304238)

Clients of the above mentioned Participant can now avail the facility of submitting various instructions through SPEED-e facility.

This takes the total number of Participants which have subscribed to SPEED-e to 201.

• NISM / NSDL-DO training / certification programme for Participants

To facilitate officials of Participants to prepare and appear for NISM-Series VI Depository Operations Certification Examination (DOCE), NSDL conducted four training programmes at Ahmedabad and Mumbai during March and April 2018.

• CPE Training Programme for Participants

NSDL, a NISM Accredited Continuing Professional Education (CPE) Provider offers CPE training programmes in different modules like Depository Operations, Mutual Fund, Currency Derivatives, Equity Derivatives, Securities Operations and Risk Management etc. for eligible associated persons. In March and April 2018, NSDL conducted 21 such training programmes at Ahmedabad, Chennai, Hyderabad, Indore, Kolkata, Mumbai and New Delhi.

• Training Programme for Issuers and Registrar & Transfer Agents

NSDL conducted two training programmes on NSDL operations for staff of Issuers and Registrar & Transfer Agents at Mumbai & Chennai in March and April 2018.

• Investor Awareness Programmes:

In order to reach out to investors that are spread across the country to apprise them about the facilities available in NSDL depository system and educate them about financial markets, NSDL conducts various Programmes with Participants, Housing Societies, Institutions like SEBI, NSE, corporates etc. and also participates in various events. During March & April 2018, NSDL conducted / participated in 59 such programmes / events which were attended by more than 4,400 investors. Details are mentioned below: