To redress grievances of investors, SEBI launched a centralized web based complaints redress system ‘SCORES’ in June 2011. The purpose of SCORES is to provide a platform for aggrieved investors, whose grievances, pertaining to securities market, remain unresolved by the concerned listed company or registered intermediary after a direct approach. SCORES also provides a platform, overseen by SEBI through which the investors can approach the concerned listed company or SEBI registered intermediary in an endeavor towards speedy redressal of grievances of investors in the securities market. It would, however, be advisable that investors may initially take up their grievances for redressal with the concerned listed company or registered intermediary, who are required to have designated persons/officials for handling issues relating to compliance and redressal of investor grievances.
SEBI has issued various circulars/directions from time to time with respect to SCORES. In order to enable the users to have an access to all the applicable circulars/directions at one place, this Circular on SCORES consolidates the current provisions.
Regional Investor Awareness Programme with Securities and Exchange Board of India (SEBI):
In order to reach out to masses spread across the country and to apprise them about the facilities available in NSDL depository system, NSDL conducted a Joint Awareness Programme with SEBI in December 2014 at Nellore in Andhra Pradesh which was attended by around 160 investors.
Joint Awareness Programmes with ICICI Securities Limited & India Infoline Limited:
In order to reach out to investors that are spread across the country and to apprise them about the facilities available in NSDL depository system and the awareness on stock markets, NSDL conducted five Joint Awareness Programmes in association with ICICI Securities Limited at Damanjodi, Jeypore & Puri in Odisha, Saharanpur in Uttar Pradesh & Diamond Harbour in West Bengal & also four Joint Awareness Programmes in association with India Infoline Limited at Patna in Bihar, Bangalore in Karnataka, Triprayar in Kerala & at Hyderabad in Telangana during December 2014 which were attended by more than 500 investors.
Sponsorship in events conducted by Institutions:
In December 2014, NSDL sponsored an event titled “4th India Finance Conference 2014” organized by Indian Institute of Management Bangalore (IIMB), Indian Institute of Management Calcutta (IIMC) and Indian Institute of Management Ahmedabad (IIMA) at Bengaluru which was attended by over 180 participants across India. Various aspects on Depository related services were explained to the participants attending this event.
Participation in events conducted by Institutions:
A stall was put at Bally Charukala Utsav Fair, Bally, Hooghly, West Bengal during December 2014, jointly with SKP Securities Limited. Approx 300 participants visited the NSDL stall and gathered valuable information on dematerialization and other value added services of NSDL.
Training Programme conducted for college students:
In December 2014, NSDL conducted a training programme for around 60 students from Bedekar College of Commerce, Mumbai. Various aspects on Depository related services were addressed to these students attending this programme.
Events conducted by NSDL during December 2014:
NSDL Brand Ambassador:
NSDL has been carrying out various Investor Education initiatives like Investor Depository Meets (IDMs), Corporate Awareness Programmes (CAPs), promotion through media etc. in order to educate the Investors. Apart from these initiatives, in order to reach out to students, NSDL has been conducting educational programmes like workshops for students from various colleges across India, sponsorships and setting up of stalls during college festivals. NSDL launched an initiative called “NSDL Brand Ambassador (NSDL BA)” last year for student community education and to popularize demat products and related concepts amongst eight different colleges in Mumbai which was appreciated by various Institutes.
In order to keep the same temperament amongst different colleges, NSDL conducted two NSDL Brand Ambassador (NSDL BA) contests at M.L. Dahanukar College, Vile Parle & at Maharshi Dayanand College of Arts, Science & Commerce, Parel in Mumbai during December 2014. More than 350 students participated in these Brand Ambassadorship programmes. Ms. Shivani Talim, Ms. Neeti Vaingankar & Mr. Firoz I Ujjainwalla from M.L. Dahanukar College and Mr. Shubham Shahu Rane & Mr. Sandesh Shrikant Dadarkar from Maharshi Dayanand College of Arts, Science & Commerce were selected as the Brand Ambassadors of NSDL for year 2014-15. NSDL BA’s will be acting as face of NSDL in their colleges and will help NSDL to spread awareness about the depository and its related features to other students of colleges.
